Contact us
Seven days a week, and we do read them all
theteam@customersupport.care is the address for everything: orders, returns, a question before you buy, or a problem after. Put your order number in the subject line if you have one and it will be quicker.
Phone
+66 (0) 98 391 3877 (International call centre).
Administration office
1 Northumberland Avenue, London WC2N 5BW, United Kingdom
This is an administration address, not a shop. We have no showroom and no counter, so please do not come to it expecting to buy or return anything in person.
Tracking an order
Tracking codes are emailed once the parcel is on its way, which is 24 to 48 hours after you order. If you have your code, use the tracking page.
Returns
The full terms are on the refunds and returns page. For most eligible online purchases, you normally have 14 days after delivery to cancel and another 14 days to return the goods. Statutory rights for faulty goods are unaffected.
Send us a message
Frequently asked questions
How do I contact support?
Email theteam@customersupport.care and include your order number when the question relates to an order.
Where is my tracking number?
Tracking is emailed after dispatch. Check your spam folder, then contact support with your order number if it has not arrived.
Can I return something to the London address?
Do not send a return there without instructions. Contact support first for the correct return address and order reference.
How do I make a complaint?
Email support with the order number and relevant details. The Complaints Handling Policy explains how the issue is recorded and investigated.