About EarClean UK

EarClean UK sells ear cleaning products online and delivers them across the United Kingdom. We are a division of Caruso Consulting Co Ltd, and we are an online shop with no showroom, which is how the prices stay where they are.

The range

Three products, and that is deliberate. Ear candles in three pack sizes, an ear washer irrigation kit and a video otoscope ear cleaner. We would rather stock three things we can describe honestly than a shelf of everything.

How we talk about them

Ear care is a subject where it is easy to overclaim, so here is our position in plain words. The NHS says there is no evidence that ear candles remove ear wax, and our candle packs are currently unavailable. Irrigation rinses wax out. A camera lets you see. None of the three is a treatment for an ear infection. None of them fixes hearing by itself. None of them replaces a clinician, and none of them is approved, certified or endorsed by any medical body.

If you have ear pain, discharge, hearing loss, ringing, grommets or a perforated eardrum, see a doctor. That advice costs us sales and it is still the right advice.

Delivery

Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier across the United Kingdom, including London, Birmingham, Manchester, Glasgow, Cardiff and Belfast. Free on orders of £30 or more. Below that it is £15. Every order goes by the same tracked service.

You can pay by card through Stripe, or with PayPal. Our shipping page has the full detail.

If something is not right

Your rights under the Consumer Rights Act 2015 apply to everything we sell. If an item turns up faulty, or it is not what the page described, email us and we will put it right. Our refunds and returns page explains how that works.

How to reach us

Our support team works seven days a week. Email theteam@customersupport.care and we will come back to you.

You can also call our international call centre on +66 (0) 98 391 3877, or use the enquiry form on our contact page. If you already have a tracking number, track your parcel here.

Who is behind EarClean UK

EarClean UK is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.

That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.