{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the United Kingdom on orders of GBP 30 or more; a GBP 15 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping & Delivery Orders are normally handled and processed within 24 to 48 hours after payment clears. UK delivery Allow 5 to 7 days for delivery after processing. Delivery is free on orders of £30 or more. A £15 delivery charge applies below that amount. The source store labels its paid rate “Express Delivery”, but does not establish a separate faster timetable. The replacement therefore presents one tracked delivery timetable and does not promise an express-speed upgrade. Tracking and separate parcels We email a tracking number after dispatch. Items in one order may arrive in separate packages for logistical reasons. Other destinations Available destinations and the final charge are shown before payment. The UK delivery estimate does not automatically apply outside the United Kingdom. If a parcel is late, lost or arrives damaged, email theteam@customersupport.care with your order number so the support team can investigate.",
    "url": "https://earclean.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "For most eligible online purchases, there are 14 days after delivery to cancel and another 14 days to return the goods. Statutory rights for faulty goods are unaffected.",
    "content": "Refunds & Returns Last updated 24 September 2026. Changing your mind For most goods bought online, you may tell us that you are cancelling within 14 days after the goods are delivered. You then have a further 14 days to send them back. Email theteam@customersupport.care with your order number and a clear cancellation request. You may inspect goods as you would in a shop. We may reduce a refund if handling beyond that has reduced their value. Where a product is sealed for health protection or hygiene reasons, the cancellation right may not apply after you break the seal. This exception is applied only where UK law permits it. Returning an eligible item Contact us before posting anything so we can provide the correct return address and match the parcel to your order. For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise. Please use suitable packaging and keep proof of postage. We refund the product price and the cost of our least expensive standard delivery option. Any extra amount paid for premium delivery is not refundable beyond that standard amount. We make the refund within 14 days after receiving the goods or, if earlier, receiving acceptable evidence that you sent them back. Refunds go to the original payment method. Faulty, damaged, incorrect or misdescribed goods Your rights under the Consumer Rights Act 2015 are not affected by the cancellation rules above. If goods are faulty, damaged, not as described or not fit for purpose, contact us promptly with your order number. We will explain the available repair, replacement or refund remedy and cover reasonable return costs where required by law. Photographs of transit damage can help us investigate with the carrier, but they do not replace your statutory rights. Cancelling before dispatch Contact us as soon as possible. If we can stop the order before dispatch, we will cancel it and return the payment without a cancellation fee. If it has already left, the return process above applies. Need help? Email theteam@customersupport.care . If you are unhappy with our response, see our Complaints Handling Policy . Nothing on this page limits your statutory consumer rights.",
    "url": "https://earclean.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How EarClean UK collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 24 September 2026. This Privacy Policy explains how EarClean UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit earclean.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We process order and delivery data because it is necessary to perform our contract with you. We keep records required by law, and may rely on legitimate interests to secure and improve the service, prevent fraud and answer enquiries where those interests do not override your rights. We rely on consent where required, including for non-essential cookies and optional marketing. We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you may complain to the UK Information Commissioner's Office at ico.org.uk . You may also have the right to complain to the data-protection authority where you live or work. International transfers Some providers or group operations may process data outside the United Kingdom. Where UK data-protection law requires it, we use an approved transfer mechanism and appropriate safeguards. Contact us for more information about safeguards relevant to your data. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us EarClean UK / Ear Candle Company UK, a division of Caruso Consulting Co Ltd UK administration address: 1 Northumberland Avenue, London WC2N 5BW, United Kingdom Registered address: Suite 26, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://earclean.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from EarClean UK.",
    "content": "Terms & Conditions Last updated 24 September 2026. These Terms & Conditions govern your use of earclean.uk and any purchase you make from EarClean UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the EarClean UK name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur. Pricing All prices are shown in British pounds. Any delivery charge is shown separately before payment. If we discover a pricing error, we will contact you before accepting the order and will not charge a different price without your agreement. Ordering Important delivery and ordering information to know when you order from earclean.uk . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. We acknowledge receipt electronically; a contract is formed when we send an order-acceptance or dispatch confirmation. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, but if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. Mandatory consumer protections where you live remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 , our team is happy to help. Contact Us EarClean UK / Ear Candle Company UK, a division of Caruso Consulting Co Ltd UK administration address: 1 Northumberland Avenue, London WC2N 5BW, United Kingdom Registered address: Suite 26, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://earclean.uk/terms-and-conditions/"
  }
}